Privacy Policy

At Ladelle Pty Ltd ('Ladelle', 'we' or 'us') we are fully committed to respecting your privacy. Ladelle is bound by the Commonwealth Privacy Act 1988 and the National Privacy Principles contained in that Act. For more information, visit www.privacy.gov.au.

This Privacy Policy has been published to provide a clear and concise outline of how and when we collect your personal information, the purposes for which it is used and how we protect it.


Collection of personal information

"Personal information" is information or an opinion about an individual whose identity is apparent or can be reasonably determined from that information/opinion.

Wherever possible we will collect your personal information directly from you and with your consent. However, it is possible that third parties may also provide us with personal information about you. The type of information we collect about you may include your name, address and other contact details which we use for purposes that relate to the products and services we offer. These purposes include:

• responding to your inquiries regarding our products and services
• responding to your feedback
• providing customer support
• marketing and promotional activities
• complying with our legal and regulatory obligations.

Our Website and use of cookies

For statistical purposes we collect anonymous information on the activity of users of our site website, such as:

• users' Internet Protocol (IP) addresses
• the dates, times and duration of their visits
• the types, number and duration of pages viewed
• the number of times users have used the website previously and the most popular times of use.

Tracking technologies, such as cookies, are used on our website to recognise a user's browser each time it visits our site, and to track which pages a user visits whilst on our site. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users. If you do not wish to receive any cookies, you may set your browser to refuse them, however the use our website may be affected.

We use the above website data to evaluate our website's performance. We may use third parties to collect statistical personal information for this purpose.

Our website may also contain interactive facilities, such as customer enquiry/feedback forms where personal information is collected in order to respond appropriately.


Email

If you send us an email which contains your personal information we will take reasonable steps to protect that information. However, email is not a secure method of communication. If you are concerned about the security of your personal information you may wish to contact us via any of the other means provided below.


Disclosure of your personal information

Ladelle will not sell your personal information to third parties. However, it may be necessary for us to disclose your personal information to third parties in order to provide our products and services to you. Examples of the types of third parties we disclose personal information to include:

• service providers, such as IT service providers
• professional advisers( such as auditors, lawyers and accountants), insurers and financiers
• printers and marketing and mail-out companies, for direct marketing purposes
• government and other regulatory bodies.

Ladelle will take all reasonable steps to ensure that these third parties only use your personal information for the purposes consistent with the provision of our goods and services or for other purposes you consent to.


Direct marketing

From time to time Ladelle may wish to inform you of our products and services or specific promotions. In each communication, however, we will give you the opportunity to opt-out of receiving any further direct marketing information and, if you choose to opt out of receiving such marketing material we will remove your contact details from our direct marketing database.


Correction and access

Ladelle will take all reasonable steps to ensure that your personal information is accurate, complete and current. If you believe that personal information we hold about you is incorrect please contact us.
Generally you may access personal information we hold about you by contacting us through any of the means set out below. However, we may refuse access in certain circumstances and, if we do, we will let you know why. In addition, we may charge you a fee for our reasonable costs in providing that access.


Security

Ladelle is committed to ensuring the security of your personal information and we will take all reasonable steps to protect this information from loss, misuse or alteration. The types of steps we take to protect your personal information include:

• physical security of our premises
• restricting access to personnel who need that information in order for us to be able to provide our products and services; and
• technological measures, such as computer passwords, data back-up, anti-virus software and firewalls.

Third-party web sites

Links to third party web sites on www.ladelle.com.au are provided solely as a convenience to you. If you use these links, you will leave Ladelle's site. Ladelle is not responsible for any of these sites, their content, or their usage of your personal information.


How to contact us

Privacy Officer
Ladelle Pty Ltd
Telephone: +61 3 9753 2444
Facsimile: +61 3 9753 4588
Email: office@ladelle.com.au

Copyright

Unless otherwise indicated, the content of this website is the property of Ladelle Pty Ltd. Some of the content may be reproduced on this website with the permission of third parties. You may only use or reproduce the content on this website for personal and non-commercial use, with the permission of Ladelle Pty Ltd or to the extent permitted by law.

Disclaimer

Ladelle Pty Ltd takes reasonable steps to ensure that information contained on this website is correct at the time of inclusion. However, no warranties or guarantees are given in relation to the accuracy of that information. Product sizes shown on this website may differ slightly to actual product size. Colour and design is indicative only and may not be identical to product supplied. Visitors using the information from the site do so entirely at their own risk.

The site may contain links to other web sites. Ladelle Pty Ltd does not make any representation as to the accuracy or suitability of any of the information contained on those sites and the offerings made by those third parties. Third party links to other websites where goods or services are advertised are not endorsements or recommendations by Ladelle Pty Ltd of those goods or services. Your access to, or use of, these third party websites is at your own risk.